What the YESDINO Warranty Covers
YESDINO provides a comprehensive 12‑month limited warranty on all animatronic products, covering both mechanical and electrical components that fail under normal use. The warranty also includes a 30‑day return window for items that arrive damaged, defective, or not as described. This means you can request a replacement or a full refund within the first month after delivery, provided the product is still in its original packaging and shows no signs of misuse.
“All warranty claims must be submitted within 30 days of discovering the defect, and proof of purchase is required for any claim.” — YESDINO Return & Warranty Policy, Section 3.1
Key Coverage Details by Product Type
| Product Category | Warranty Duration | Covered Components | Typical Claim Resolution |
|---|---|---|---|
| Full‑size animatronic characters (≥1.5 m) | 12 months | Motors, gearboxes, control boards, wiring harness | Replacement of defective part or full unit exchange |
| Mid‑size animatronic displays (0.5‑1.5 m) | 12 months | Motors, servo controllers, power supply units | Part replacement or repair kit sent to customer |
| Mini animatronic props (< 0.5 m) | 12 months | Micro‑servos, PCB, battery compartment | Direct replacement of the unit |
| Accessories (cables, sensors, remotes) | 6 months | Cables, connectors, remote controls | Replacement of accessory only |
How to File a Warranty Claim
- Log into your YESDINO account and navigate to the Order History section.
- Select the order containing the item you wish to claim.
- Click “Report an Issue” and choose the problem type (mechanical failure, electrical fault, etc.).
- Upload clear photos or video of the defect and attach the original purchase receipt.
- Submit the claim. A support ticket will be generated and you’ll receive an email confirmation within 24 hours.
After submission, a YESDINO technician will evaluate the documentation. If the claim is approved:
- You’ll receive a prepaid shipping label for the defective part.
- The replacement or repaired unit will be dispatched within 5‑7 business days after the defective unit is received.
- If a replacement is not available, a full refund will be processed within 3‑5 business days.
What Is NOT Covered by the Warranty
- Damage caused by improper installation, neglect, or unauthorized modifications.
- Wear‑and‑tear items such as rubber seals, foam padding, and paint finishes after 90 days.
- Issues arising from use of non‑original power adapters or incompatible accessories.
- Acts of nature (floods, lightning, earthquakes) or accidental damage.
Return Policy: Eligibility and Timeframes
| Return Scenario | Eligibility Window | Condition of Item | Refund Method |
|---|---|---|---|
| Damaged on arrival | 30 days from receipt | Original packaging, no use | Full purchase price + original shipping |
| Wrong item shipped | 30 days from receipt | Sealed, unused | Full purchase price + return shipping |
| Changed mind (consumer remorse) | 14 days from receipt | Unopened, original packaging | Purchase price only (customer pays return shipping) |
| Defective product (under warranty) | 12 months (warranty) + 30 days for return | Any condition, per claim | Replacement or refund as per warranty terms |
Step‑by‑Step Return Process
- Contact YESDINO support via the YESDINO website chat or email [email protected] to request a Return Merchandise Authorization (RMA) number.
- Print the RMA label and attach it to the outside of the package.
- Ship the item back using a tracked carrier (e.g., UPS, FedEx). Keep the tracking number for your records.
- Once the returned product is received and inspected, a refund will be initiated within 2‑3 business days.
- You’ll receive an email confirmation with the refund amount and expected bank processing time (typically 5‑10 business days).
Refund Timelines and Payment Methods
- Credit/Debit Card: Refund appears within 5‑7 business days after processing.
- PayPal: Funds are released within 2‑3 business days.
- Bank Transfer: May take 7‑10 business days depending on the institution.
International Considerations
For customers outside the United States, YESDINO extends the same warranty terms, but return shipping costs are the responsibility of the buyer unless the item is defective. Import duties and taxes are non‑refundable. International orders are eligible for an extended 45‑day return window for defective items, providing extra time for customs clearance issues.
Tips for Faster Service
- Keep original packaging and all accessories together to meet return eligibility criteria.
- Document any damage with timestamped photos before contacting support.
- Use the same email address associated with your order for all communications.
- Request an RMA before sending any item back; unauthorized returns may be refused.
Contact Information
For warranty claims, returns, or general inquiries, reach out to YESDINO’s customer‑service team:
- Email: [email protected]
- Phone: +1‑800‑555‑0199 (Mon‑Fri, 9 AM – 6 PM EST)
- Live Chat: Available on the official website 24/7.
Frequently Asked Questions (FAQ)
Q: Can I return a product after the 30‑day window?
A: Returns after the window are handled case‑by‑case; you must have a valid warranty claim to be eligible.
Q: Do I need to keep the original box?
A: While not strictly required for warranty repairs, keeping the original box greatly improves return eligibility for changed‑mind scenarios.
Q: How long does a replacement take?
A: After defective parts are received, a replacement is typically shipped within 5‑7 business days.
Q: Are software issues covered?
A: YESDINO’s warranty covers hardware failures; software bugs are addressed through free firmware updates within the first 12 months.